Shipping Policy

Last updated: 2 August 2026

This policy applies to orders placed with Homes Choice

Delivery areas

We deliver to eligible addresses within the United Kingdom.

Some remote areas, islands or restricted postcodes may not be available or may require an additional delivery charge. Any applicable charge will be confirmed before your order is accepted.

Delivery times

Estimated delivery times are shown on the relevant product page or provided after your order is placed.

Delivery times are estimates unless we expressly confirm a guaranteed delivery date. Different products may have different delivery times because orders can be fulfilled by different suppliers.

Unless another delivery period has been agreed, consumer orders will normally be delivered within 30 days of the order being accepted.

Delivery charges

Delivery charges, where applicable, will be shown before you complete your purchase.

An order containing multiple products may arrive in separate deliveries without an additional standard delivery charge unless otherwise stated before purchase.

Delivery arrangements

Large furniture deliveries may require an appointment. Our supplier or delivery partner may contact you directly by telephone, email or text message to arrange delivery.

Please ensure that your delivery address and contact details are complete and accurate.

Access requirements

You are responsible for checking product measurements and ensuring that the goods will fit through doors, hallways, stairways, lifts and other access points.

You must tell us before delivery about any access restrictions, including narrow roads, limited parking, stairs or restricted delivery times.

Delivery teams are not required to attempt a delivery that they reasonably consider unsafe or likely to cause damage.

Delivery service

The delivery service included with your order will be described on the product page or at checkout.

Assembly, installation, room placement and packaging removal are not included unless expressly stated.

Missed or failed deliveries

If delivery fails because nobody is available, the address is incorrect or suitable access has not been provided, you may be charged the reasonable direct cost of storage, return or redelivery.

This does not apply where the failed delivery was caused by us, our supplier or the delivery company.

Delays

We will contact you if we become aware of a material delay.

If delivery is significantly delayed, you may have the right to set a further reasonable deadline or cancel the order and receive a refund, depending on the circumstances.

Damaged or incorrect deliveries

Please inspect the goods as soon as reasonably possible.

Contact sales@homeschoice.co.uk promptly if an item arrives damaged, incomplete or incorrect. Include your order number and photographs where possible.

Signing a delivery note does not remove your statutory rights.

Responsibility for the goods

We remain responsible for consumer goods until they are physically delivered to you or to a person you have nominated to receive them.

Contact

For delivery enquiries, contact:

Email: sales@homeschoice.co.uk