Return and Refund Policy

Last updated: 2 August 2026

This policy applies to purchases from Homes Choice

Nothing in this policy affects your statutory rights.

Cancelling an order

You may cancel most online orders within 14 days of receiving your goods.

To cancel, email sales@homeschoice.co.uk with your name, order number and details of the item you wish to return.

After notifying us, you must return the item within a further 14 days.

Please contact us before returning an item. Products may be dispatched from different suppliers, so we will provide the correct return address or collection instructions.

Do not return goods to our registered office unless we tell you to do so.

Return costs

For a change-of-mind return, you are responsible for the direct return or collection cost.

Furniture that cannot normally be returned by post may require a collection service. The estimated collection cost commuicated at the point an enquiry is raised, depending on the item and collection location.

We will cover reasonable return costs where an item is faulty, damaged, incorrect or not as described.

Condition of returned goods

You may inspect the goods as you reasonably would in a shop.

We may reduce your refund if the goods have lost value because they were used, damaged or handled more than was necessary to inspect them.

Goods should be packaged safely for return. Original packaging is recommended where available.

Refunds

For an accepted change-of-mind return, we will refund:

• the price paid for the returned goods; and

• the cost of our least expensive standard delivery option.

Extra charges for express, timed or upgraded delivery are not refundable beyond the cost of standard delivery.

We may wait until the goods are returned, or until you provide evidence that they have been returned, before issuing the refund.

Refunds will be made to the original payment method within 14 days.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described.

Contact sales@homeschoice.co.uk as soon as reasonably possible if an item is faulty, damaged, incomplete or incorrect. Please include your order number and photographs where possible.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

We will arrange and pay for reasonable collection where you validly reject faulty, damaged, incorrect or misdescribed goods.

Non-returnable items

Change-of-mind returns do not apply to:

• furniture made to your specifications;

• personalised or clearly customised goods; or

• sealed hygiene-sensitive goods after they have been unsealed, where this was explained before purchase.

This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

An item is not considered customised simply because it was ordered from a supplier after you placed your order.

Cancelling before dispatch

Contact sales@homeschoice.co.uk as soon as possible if you wish to cancel before dispatch.

We will try to stop the order. If the goods have already been dispatched, they may need to be returned under this policy.